REFUND & RETURN POLICY
Refund & Return Policy – IHNA Premium Interior Hardware Accessories
At IHNA Premium Interior Hardware Accessories, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return or exchange under the following conditions:
- The item is damaged, defective, or incorrect upon delivery
- The request is made within 3–5 days of receiving the product
- The item is unused, in its original condition, and in the original packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, installed, or altered
- Items without original packaging
- Products purchased on clearance or final sale
- Custom or special-order items (if applicable)
3. Return Process
To initiate a return:
- Contact our support team via:
- Phone / WhatsApp / Email
- Provide:
- Order number
- Proof of purchase
- Clear photos of the issue (if damaged or defective)
Once approved, you will receive instructions on how to return the item.
4. Refunds
- Refunds are processed after the returned item has been received and inspected
- Approved refunds will be issued via:
- Original payment method OR
- Bank transfer (depending on the situation)
- Processing time: 3–7 working days
5. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
If you need an exchange, contact us to arrange a replacement.
6. Shipping Costs
- Customers may be responsible for return shipping costs unless the error is from our side
- Delivery charges are non-refundable
7. Contact Us
For any questions or support, please contact us:
- Phone: [+2349074311122]
- WhatsApp: [09074311122]
- Email: ihnaccessories@gmail.com